Banco Ciudad accelerates innovation and reduces time to market with AI, powered by Microsoft 365 Copilot, Copilot Studio, and Azure | Microsoft Customer Stories
Organizations across industries are using AI to work smarter and faster. This customer story highlights how Banco Ciudad leveraged Microsoft 365 Copilot to automate manual tasks, speed decision-making, and enhance collaboration. Read how this results in faster innovation and reduced time to market. Contact Hudson INFOsys to explore how Microsoft solutions can help your business achieve similar outcomes.
How has Banco Ciudad utilized AI to improve productivity?
Banco Ciudad has implemented Microsoft 365 Copilot, Copilot Studio, and Azure to automate tasks and develop AI agents. This strategy has allowed the bank to free up 2,400 hours annually, enabling employees to focus on higher-value tasks without downsizing. The bank has also projected a total impact of USD75,000 per month through these AI initiatives.
What benefits have been observed from AI integration?
Since integrating AI, Banco Ciudad has seen significant benefits, including saving over USD14,500 per month from call center sentiment analysis and nearly 900 additional hours saved monthly through AI-driven efficiencies. Additionally, 90% of employees have expressed approval of the AI agents used for credit card and loan processes.
What is the role of the AI Center of Excellence?
The AI Center of Excellence at Banco Ciudad was established to centralize and lead the bank's AI strategy, aligning initiatives with organizational goals. In its first six months, the CoE developed over ten AI agents to automate various tasks, and it aims to double that number to further enhance impact and efficiency across the bank.
Banco Ciudad accelerates innovation and reduces time to market with AI, powered by Microsoft 365 Copilot, Copilot Studio, and Azure | Microsoft Customer Stories
published by Hudson INFOsys
Our company, established in 2005, offers a broad range of technology services to various businesses. Our team is dedicated to assisting our clients in making well-informed decisions about technology, with the aim of boosting and improving their businesses. Our primary objective is to support our clients in achieving their mission goals by utilizing modern technology. We assist our clients in improving their operational efficiencies and increasing business value. At Hudson InfoSys (HIT), we specialize in aligning technology practices with our clients' mission objectives and direction, providing unmatched expertise to meet the most complex technology requirements.
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